Shipping & Returns

Every item is made to order, so nothing is pre-made or held in stock. Once your order is paid in full, please allow 7–10 working days for us to make, finish and deliver it. We send orders with the most suitable tracked courier for the parcel, typically Royal Mail, Evri or UPS.

UK shipping:

Standard tracked UK delivery - £5.95 Free UK delivery on orders over - £75 Studio collection - free, by arrangement

Working days are Monday to Friday, excluding UK public holidays. Orders placed at weekends begin production on the next working day. Delivery estimates are not guarantees; if anything is going to take longer we will email you.

International orders are also made to order, so please allow 7–10 working days for production, plus courier transit time to your country. Tracked & Signed from £20.

For international delivery questions, please get in touch via our Say Hello page. We'll do our best to accommodate adjustments where possible.

Customs and duty costs are the responsibility of the buyer. Flat Horizons Studio does not cover duty charges. Orders sent to USA addresses may be subject to additional tariff charges; please contact us for more information.

Prices are checked regularly. If a price changes or a pricing error occurs when you place an order, we will contact you before making your order.

We have tracking for every order. If you can't find your tracking number, please contact us and we'll help.

If a parcel goes missing, we follow our courier's protocol and report it on your behalf. We can only refund or replace an order once the courier has officially declared it lost.

Each piece is made for you, we can usually only amend or cancel an order before production begins normally within 24 hours of ordering. Email studio@flathorizons.co.uk as soon as possible and we will do what we can.

This does not affect your legal right to cancel within 14 days of receiving a non-customised order.

We hope you love your Flat Horizons piece. If you're unhappy in any way, please email studio@flathorizons.co.uk

Everything is made to order, so we don't offer free returns. Under distance selling regulations you must let us know within 14 days of receipt and return the item in saleable, unworn and unsoiled condition within 28 days for a refund or like-for-like exchange. Refunds are issued to your original payment method within 14 days of us receiving the item back.

Return postage is paid by the buyer unless the item is faulty or not as described. Sale and reduced items will be issued a credit note. Customised and personalised pieces are non-returnable.

We stand behind the quality of our products and prints. Manufacturing faults can occasionally happen. If you believe your item has a manufacturing fault, please contact us. Items damaged through excessive, inappropriate or long-term use are not considered faulty. Returned worn garments should be laundered before return; unwashed items may be returned to sender.

All customised products are non-returnable. This does not affect your statutory rights.

Flat Horizons Studio Returns Department Boundary Farm Cottage Boundary Lane Wrightington Wigan WN6 0YX

Please dispatch your return with adequate carriage and proof of postage. Flat Horizons Studio is not responsible for items lost in transit. The choice of carrier is at your own risk and we cannot accept liability for loss or damage caused by independent carriers.

If goods are faulty or do not match the description on our website, please contact us as soon as possible to arrange a return, replacement or refund.

We are unable to accept returns for customised goods. All refunds will be made within 30 days of cancellation notice.